Refund policy

Your right to cancel

If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason. The cancellation period expires 14 days from the day you (or a carrier you nominated) receive the goods.

To cancel, tell us clearly before the 14 days are up — email us at dailyhabituk@hotmail.com with your order number. You can use the model cancellation form, but you don't have to.

Sealed products and hygiene

Because our products are food supplements sealed for health protection and hygiene reasons, we cannot accept returns of any tub whose seal has been broken after delivery. This does not affect your rights where a product is faulty, damaged, or not as described.

Unopened tubs with the seal intact can be returned within 14 days of cancellation.

Returning your order

Send returns to 14 Horne House, Master Gunner Place, London SE18 4NH. You must send the goods back within 14 days of telling us you're cancelling. You are responsible for the cost of return postage unless the item is faulty or was sent in error. We recommend using a tracked service — we can't refund items we don't receive.

Refunds

We'll refund the full price you paid, including standard outbound delivery, within 14 days of receiving the goods back (or of you giving proof you've sent them, whichever is sooner). Refunds go to your original payment method. If you chose a more expensive delivery option than our standard one, we refund the standard cost only.

We may reduce your refund to reflect any loss in value caused by handling the goods beyond what's necessary to check them.

Faulty or damaged items

If anything arrives damaged, or isn't what you ordered, email dailyhabituk@hotmail.com within [30] days with your order number and a photograph. We'll replace it or refund you in full, including return postage.

Contact

Daily Habit Store Ltd, 14 Horne House, Master Gunner Place, London SE18 4NH, UK. Email: dailyhabituk@hotmail.com.